Return Policy

At ShoppingDolls, we’ve updated our cancellation and return policies to provide greater transparency, flexibility, and peace of mind. Your satisfaction is our top priority, and we’re here to ensure that your shopping experience is smooth and enjoyable. If you have any questions, our support team is always available to assist you.

1. Cancellation Policy

Helpful Tips Before Placing an Order
We recommend making an informed decision before placing an order. Please ensure that you’re confident about your choice before completing your payment. To assist you in making the best decision:

  • Explore Factory Photos: Visit our Factory Picture Site for detailed images.
  • Join Our Community: Get advice and connect with others via Discord, Reddit, or our Community Platform.
  • Contact Us: Reach out via Online Chat or our Contact Page for assistance.

Flexible Cancellation Options

  • Within 4 hours of payment: Full refund
  • Within 8 hours of payment: 95% refund
  • Within 24 hours of payment: 80% refund
  • After 24 hours: Custom orders cannot be canceled as production will have already begun.

Order processing starts within 24 hours of payment—custom dolls are placed into production, and in-stock dolls are prepared for shipment. Materials are allocated, and costs are incurred during this time. Please verify your order carefully before submitting, as cancellations are not possible once production begins or after 24 hours.

Cancellation Breakdown:

  • Within 4 Hours: Full Refund
  • Within 8 Hours: 95% Refund
  • Within 24 Hours: 80% Refund
  • After 24 Hours: Non-cancelable

Additional Notes on In-Stock Dolls

  • Orders cannot be canceled once shipped.
  • If canceled after shipment, shipping, labor, and packaging costs will be deducted from your refund.

Handling Out-of-Stock Items
If an in-stock doll is unavailable, you have the following options:

  1. Free Replacement: Choose another doll, with price differences refunded or adjusted as needed, plus additional compensation.
  2. Full Refund: Opt for a 100% refund.

2. Return Policy

Inspect Your Doll Upon Arrival
Upon receiving your doll, inspect it carefully. If you notice any concerns or dissatisfaction, please contact us within 24 hours. We highly recommend recording an unboxing video, as it helps us address your concerns more efficiently. Please send any relevant photos or videos to support@shoppingdolls.com.

Resolution for Issues
We offer solutions for the following issues:

  • Incorrect Dolls: If the doll doesn’t match your order, provide an unboxing video showing the entire doll, head, shipping label, and packaging. Once verified, we’ll arrange a replacement.
  • Damaged Dolls: Report damages to the carrier immediately and contact us. Based on the damage, we will provide repair kits, replacements, or refunds.
  • Lost Packages: File a claim with the carrier and notify us. For secure delivery, we require adult signatures for most shipments.

Important Notes

  1. Hygiene and Safety: Returns for adult products are generally not accepted due to hygiene and safety concerns. If a return is valid, the doll must be unused and in brand-new condition.
  2. Unauthorized Returns: Please do not return any package without first contacting us. Unauthorized returns will not be refunded.
  3. Custom Products: Custom-made and personalized dolls are non-returnable.
  4. User-Induced Damage: We cannot replace a doll damaged due to improper use or handling. Proper care is essential to ensure the longevity of your product. Learn more about cleaning and care here.

3. Refund Policy

Contact Us First—No Need for Disputes
As a trusted merchant, we prioritize your satisfaction. If you have any concerns, we ask that you contact us directly rather than initiating payment disputes or chargebacks. Disputes can lead to unnecessary delays and complications in resolving your concerns. By reaching out to us first, we can address the issue promptly and provide the best resolution.

Refund Process
Once a refund is approved due to order cancellation or an accepted return, it will be processed to your original payment method. Processing times are as follows:

  • Credit/Debit Card: 6–10 business days
  • PayPal: 7 business days
  • Klarna: 7 business days

If you haven’t received your refund within the specified time, please contact us for a refund reference number. You can then provide this number to your bank or payment provider for further assistance.

At ShoppingDolls, we’re committed to providing high-quality products and excellent customer service. Our policies are designed for transparency, fairness, and a seamless shopping experience. If you have any questions or concerns, don’t hesitate to contact us—we’re here to assist you every step of the way.

Thank you for choosing ShoppingDolls, and we look forward to serving you! 😊

Shopping Cart