FAQ

🧸 How to Purchase a Realistic Love Doll?

Wondering where to buy a sex doll? The answer is right here at ShoppingDolls. Our dedicated customer service team is always ready to assist you, ensuring a smooth and easy shopping experience. We are here to help you find the perfect doll tailored to your desires.

The buying process is simple:

  1. Select Your Model: Browse our collection and choose between silicone or TPE dolls. Once you find a doll you like, you can start customizing it to your preferences.
  2. Checkout: After completing your purchase, we’ll contact you via email to verify that everything is correct and that your doll is customized to your specifications. Please ensure you can receive our emails—if not, check your spam folder and add us to your contacts. If you don’t receive our email, feel free to reach out directly!
  3. Order Confirmation & Payment: Once your payment is confirmed, we’ll begin the production of your doll.
  4. Manufacturing Updates: We’ll keep you informed throughout the manufacturing process and may even send you pictures of your doll as it progresses (subject to the order volume).
  5. Shipping Confirmation: After your doll is created, we will send you an email with tracking details and shipping confirmation.

Once your doll arrives, it’s time to enjoy your new companion! 😉


🌟 What Materials Are Your Dolls Made Of?

At ShoppingDolls, we offer both high-quality silicone and TPE dolls. Each doll is crafted with a flexible, fully articulated skeleton, allowing for a variety of realistic poses.

Our dolls feature lifelike openings for vaginal, anal, and oral intercourse (oral features available in select silicone models). Both TPE and silicone materials are waterproof and safe for use.

For detailed information about each specific model, we encourage you to check the product descriptions or contact us directly.


📦 Is Free Shipping Really Available?

Yes, absolutely! 😊

We offer free shipping to most countries, including Europe, the USA, and many others. However, if you have concerns about your specific location, please don’t hesitate to get in touch with us.

Additionally, we offer services to pre-pay VAT and import taxes for European customers to make the process even easier.


🛑 Do Sex Dolls Contain Toxic Materials or Chemicals?

Our dolls are made from non-toxic, safe materials. Both TPE and silicone are commonly used in sex toys and have been tested for safety. However, if you have a known allergy to silicone, we recommend you avoid purchasing a silicone doll.


🚚 How Is the Shipping Process Handled?

For detailed shipping information, please refer to our Free Discreet Shipping Policy. In general, we ship worldwide (excluding certain countries with legal restrictions). Shipping is included in the price, but some regions may require additional import taxes if customs decide to inspect your package (e.g., Canada, Europe, South American countries).


🔄 I Changed My Mind About My Order. Can I Cancel?

Once an order has been placed and processed (usually within 24-48 hours), it’s difficult to cancel or modify it. If you need to make a change, please contact us as soon as possible, and we’ll see if we can assist.


💳 What Payment Methods Do You Accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and more. For international customers, your credit card provider will apply the current exchange rate when completing your payment.


📦 What Is Included with My Doll?

When you order from ShoppingDolls, you’ll receive your doll along with a bikini or lingerie set, a blanket, and possibly other surprises or maintenance tools (subject to availability). While you can request specific outfits, we can’t guarantee that we’ll have them in stock.


📧 I Didn’t Receive My Order Confirmation Email. What Should I Do?

After you place your order, please check your inbox for an order confirmation email. Sometimes, our emails may be sent to your spam folder, so make sure to check there as well. Add our email address (support@shoppingdolls.com) to your contacts to ensure smooth communication.

If you still haven’t received any communication, feel free to contact us directly through our live chat or email.


🚚 Can I Ship My Doll to a Different Location?

Yes, we can ship your doll to an address of your choice. If you’d rather not receive it at your home, we can ship it to a FedEx or DHL store (depending on your location) where you can pick it up at your convenience.


👗 Can I Customize My Doll?

Absolutely! You can personalize many aspects of your doll by selecting different features during the purchase process. If you have a specific vision for your doll that you don’t see in our options, feel free to contact us, and we’ll work with you to create your custom model.


🔒 Is It Safe to Make a Payment on Your Website?

Yes, we take your security seriously. Our website uses SSL encryption to protect your payment information. We use PayPal and Shopify’s secure payment system to ensure safe transactions. We also employ fraud prevention measures to protect both you and us.


🕵️ How Can I Be Sure You Are Legit?

We understand your concerns when buying a doll online. ShoppingDolls works with reputable manufacturers, and our dolls are made to order based on your preferences. We guarantee the quality of our products and offer secure payment options to ensure a safe shopping experience. You can also check our customer reviews on trusted platforms to see the experiences of others.


🛠 Do You Offer a Warranty?

Due to the nature of the product, we cannot provide an exchange or refund once the doll has been used. However, if your doll or any part of it is damaged during shipping, please send us pictures, and we will assess the issue. We offer replacement parts, repair options, or discounts depending on the severity of the damage.


📆 When Will I Receive My Doll?

After placing your order, we will confirm your details and start the manufacturing process. Typically, it takes around 10 days to manufacture the doll and another 10 days for shipping (depending on your location). Once shipped, we will send you a tracking number for easy tracking.


🤔 Still Have Questions?

Feel free to contact us at support@shoppingdolls.com or use our live chat for prompt assistance. We’re here to help you every step of the way!

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